MyEDC

    Customer Services and Organisation Development Performance Indicators

    2024/25 Performance Indicators

    Green is on Target, red is off target, amber is slightly off target
    Performance Indicator Title Status Q2 Value Q2 Target

    Complaints - % of complaints answered within timescale

    red

    63.8%

    100%

    Average time (minutes) to answer calls within Customer Services)

    red

    9.02

    3.5

    % of employees who have PDR conversations LGW & Chief Officers

    red

    8.53%

    75%

    % of employees who have PDR conversations Education Non-Teaching

    Data unavailable 

    N/A

    65%

    % of employment contracts issued on or before day 1 of employment

    red

    50.9%

    85%

    The percentage of the highest paid 5% employees who are women

    green

    61%

    50%

    Sickness absence days per employee

    red

    5.68

    4.25